Colorado residential natural gas customers don’t like Xcel Energy according to a recent J.D. Power and Associates survey. The Denver Business Journal reports, “Among large natural gas utilities in the West, Xcel Energy was ninth on a list of nine.”
This should worry lawmakers because the investor-owned utility has had its way with the state legislature. As we reported during the last session, Colorado lawmakers on both sides of the aisle routinely sided with Xcel and killed pro-consumer legislation. Also, Xcel has done very well financially in Colorado because of favorable treatment from the Public Utilities Commission.
While many state lawmakers and the PUC happily give Xcel what it wants, apparently the utility isn’t reciprocating by providing the level of service that customers expect. Problem is that Xcel is a state-sanctioned monopoly so consumers have no where to go except the ballot box.